HGS recognized for exceptional performance and Business-to-Business innovation
Hinduja Global Solutions (HGS) (listed on NSE and BSE in India), a global leader in business process management, today announced it has won an American Business Award Gold Stevie, which recognizes exceptional performance in the category of Business-to-Business Services. The American Business Awards are the premier business awards program in the U.S. More than 3,700 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories.
The HGS submission was based on a customer experience solution for an online automotive marketplace leader that resulted in 80% of SMS contacts converted to dealer leads. Using analytics, HGS evaluated all of the contacts that did not result in a lead being generated to identify root cause. The study provide clarity into the reasons people were engaging online and HGS implemented innovative solutions to improve lead conversion including leveraging SMS and A/B-testing agent scripting.
"As a company that leads with design thinking strategy to solve real business problems, like how to increase online lead conversion, we are proud to be recognized by the Stevie Awards," said Andrew Kokes, HGS Senior Vice President, Global Head of Marketing. "At HGS, we are deeply committed to our role as a solutions provider. It is our job every day to power our clients' business by being brilliant at the basics to drive results, consistently.
For 40 years, HGS has been providing an intelligent solution approach to meet clients at their stage in the transformation journey. From traditional voice contact center services and web self-service, chat, text, and social customer service to back-office support and robotic process automation, HGS provides a best-in-class experience to help customers drive profitable engagements. "From the start of each relationship, we strive to improve and transform our clients' business," Kokes said. "Our core mission is to make our clients more competitive."
The HGS Stevie gold achievement is noteworthy as a win in a particularly competitive field. "The nominations submitted for The 2018 American Business Awards were outstanding. The competition was intense, and those recognized as Stevie Award winners should be immensely proud of this accomplishment," added Michael Gallagher, president and founder of the Stevie Awards.
Shares of HINDUJA GLOBAL SOLUTIONS LTD. was last trading in BSE at Rs.903.9 as compared to the previous close of Rs. 900.95. The total number of shares traded during the day was 4405 in over 244 trades.
The stock hit an intraday high of Rs. 923.7 and intraday low of 901. The net turnover during the day was Rs. 4033365.